Akamai Technologies, Inc Co-op - Akamai Technical Support, Digital Media in Cambridge, Massachusetts

Co-op - Akamai Technical Support, Digital Media

Cambridge, United States


Oct 04, 2018 Post Date

014495 Requisition #


We are looking for a highly motivated, independent Engineering student. As a Co-Op you will be working with our experienced Technical Support engineers assisting with customer support cases, and various assignments. You will fully participate in the technical training program for our Global Support Engineers. The candidate will work with TSE’s and local Management on initiatives, research, documentation and other duties to directly support the business as needed.

About the Team

You will be part of Akamai’s best-in-class technical support team supporting our global customers. As a member of this team you will work in a highly collaborative environment to deliver excellent customer support.

Required Education and Experience

  • Currently pursuing a Bachelor’s or Master’s in Management Information Systems, Computer Science, Computer Engineering or a related field and returning to the program after completion of the Co-op.

  • Experience in web development.

  • 1+ year of academic experience in one or more web development languages, methodologies, and/or architectures.

  • Able to work 40 hours per week during the Co-op cycle.

Required Skills

  • Ability to work in a fast-paced environment and independently solve technical problems.

  • Strong communication skills – must be able to speak clearly and effectively to both technical and business audiences.

  • Enthusiastic about learning new skills and technologies.

  • Enthusiastic about taking on support related projects.

  • Great problem solvers who can resolve complex, highly technical issues.

Desired Skills

  • Some coding experience or successful completion of related college courses is a plus.

  • Creative and able to "think outside of the box" on technical issues.

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatches customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visitwww.akamai.comand follow @Akamaijobs onTwitter,Facebook,LinkedInandInstagram.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more atwww.akamai.com/diversity.

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please clickhere.

Akamai Technologies is an Affirmative Action, Equal Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status.