Akamai Technologies, Inc Sales Operations Analyst II.. in Cambridge, Massachusetts
Sales Operations Analyst II..
Cambridge, United States
Jan 09, 2019 Post Date
015154 Requisition #
About the Job
Akamai is currently seeking a Business Operations Analyst II to join our growing Central Sales Operations team. The Central Sales Ops team is a cross-divisional business operations function that operationalizes business architecture through design, definition, and governance of policies, process and business capabilities necessary to support our global go-to-market teams.
This role will focus on transformational technology investments and business as usual change requests including use cases and requirements gathering from a diverse set of sales and other functional stakeholders, building ROI/business value proposition for investment and facilitating implementation and adoption of process and tool sets.
As a Business Operations Analyst II, you will be responsible for:
Understanding the overall Sales Operations strategy and collaborate with the team to translate that strategy into process and technology investment
Establishing use cases and requirements for sales toolset – ensure use cases and requirements align with overall vision
Managing intake process for requests from user groups including evaluation of business needs, requirements gathering and working with IT partners to design solutions
Build and recommend process changes for technology and/or capability adoption
Collaborate and partner with IT, Enterprise Security and Sales teams to vet and onboard new tools
Work across teams for implementation, adoption and ongoing optimization of tool roll out
Find additional efficiencies, optimization areas and innovation points across the existing tool set
Develop operational reports to measure the success of various initiatives
Support user groups to drive adoption and effective use of sales tool set
About the Team
The Central Sales Ops team is a cross-divisional business operations function that operationalizes business architecture through design, definition, and governance of policies, process and business capabilities necessary to support our global go-to-market teams.
Required Education and Experience
BS/BA Degree and 5 years of experience or Advanced Degree and 3 years of experience
3+ years of operational and analytical experience
Ability to harness changing integration abilities among digital tools/platforms to maximize user experience
Proficient with business process, operations, and metric definition best practices
Knowledge of and experience with sales, marketing and other enterprise tools (i.e. SFDC, Anaplan)
Strong interpersonal, organizational, and communication skills and the ability to work effectively across a wide range of constituencies in a diverse corporate and client environment
Ability to operate and innovate in a fast-paced and ambiguous environment to drive for results
Detail and action-oriented self-starter
Focus on internal stakeholders while balancing optimal user experience and ability to find win-win solutions
Demonstrable ability to multi-task in an unstructured work environment
About Akamai Technologies
Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatches customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visitwww.akamai.comand follow @Akamaijobs onTwitter,Facebook,LinkedInandInstagram.
Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more atwww.akamai.com/diversity.
Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please clickhere.
Akamai Technologies is an Affirmative Action, Equal Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status.