Akamai Technologies, Inc Tier-3 Support Engineer in Herzliya, Israel

Tier-3 Support Engineer

Herzliya, Israel


Dec 11, 2018 Post Date

015079 Requisition #

Our operations team is responsible for production services stability. Support engineers are expected to improve our overall service and stability, provide continuous monitoring, dashboards and reports, enable early detection of problems and attacks, and take preventive actions. The team is taking an active part in the software delivery life cycle, ensuring software, infrastructure and operations procedures readiness, to guaranty smooth deployment.

About the Team

The Cloud Security Intelligence group (CSI) is building analytical security solutions for Akamai’s customers. Our systems are based on big data Hadoop platforms which is a dynamic, complex platform, serving multiple security products.

The team is a part of the Cloud Security Intelligence group and is responsible for making the Cloud Security platform accessible to all the product teams in Akamai that have security analytics needs.


  • Full responsibility for monitoring CSI systems, detect anomalies and improve alerting.

  • Define dashboard and reports.

  • Defining procedures on how to handle different situations, with specific attention to sensitive information.

  • Writing scripts and automation to handle events.

  • Collaborating with global operation teams and NOCC.

  • Monitoring the system continuously, identifying anomalies that my point to potential problems.

  • Involvement in all the Development projects and processes, ensuring production stability, change tracking and alignment with all operations tools and requirements.

Basic Qualifications:

  • BA/BS.c in computer science degree or equivalent practical experience

  • Minimum 2 years’ experience in maintaining production environments

  • Experience working on UNIX/Linux system

  • 1-2 years of proven experience working with scripting languages (bash/python/Java preferred)

  • Excellent English Writing and Verbal abilities

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatches customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visitwww.akamai.comand follow @Akamaijobs onTwitter,Facebook,LinkedInandInstagram.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more atwww.akamai.com/diversity.

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please clickhere.

Akamai Technologies is an Affirmative Action, Equal Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status.